Key Account Customer Service Specialist

As a Key Account Customer Service Specialist, you will play a crucial role in strengthening relationships with high-value customers by ensuring seamless support, proactive communication, and exceptional service delivery.

Requirements

• Proven experience in technical support or product support roles, preferably within the technology or sports industry.
• Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment.
• Experience with remote troubleshooting, diagnostics, or technical support.
• Familiarity with sports technology, particularly golf, baseball, or similar fields.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
• Excellent communication skills, both verbal and written, with a focus on internal communication between teams.
• Familiarity with support software (e.g., Zendesk, Salesforce) and technical documentation.
• Proficiency with the Windows OS, computer systems, networking systems, and general knowledge of the Linux Ubuntu OS.
• Knowledge of technologies, for example: TVs, Projectors, Monitors, Laptops, and Mobile Devices.
• Proficiency in Microsoft Office applications and collaboration tools is essential for effective communication, teamwork, and presentation of technical information.