This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business.
Requirements
- Maintain regular and predictable attendance.
- Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
- Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
- Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits
- Assist in hiring and onboarding all new Groomers and Groom Technicians
- Partner with Store Manager daily/weekly; filter communication to salon and manage business to plan
- Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more
- Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics
- Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques
- Safe Pet Handling
- Demonstrating Professionalism
- Equipment Handling and Maintenance
- Ensures the safety and well-being of animals
- Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners.
- Practice Safety and Sanitization protocols
- Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.
- Maintains records of all pet clients to include services provided and vaccination records.
- Operate computer as needed.
- Recovery of store, if needed.
- Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
Benefits
- Company-paid life and disability insurance
- Paid parental leave
- Tuition reimbursement
- Family planning resources such as adoption and surrogacy assistance
- Medical, dental, and vision coverage
- 401(k) or other retirement plan
