Grooming Salon Leader, Petsense

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. The Salon Leader will oversee daily operations of the salon, train and coach staff, and provide exceptional customer service to all pet parents and their dogs.

Requirements

• Maintain regular and predictable attendance
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
• Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
• Manage the day to day operations of the Groom Shop, including scheduling, safety checklists, and salon audits
• Assist in hiring and onboarding all new Groomers and Groom Technicians
• Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more
• Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics
• Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques
• Safe Pet Handling – review grooming SOP’s annually with all current and new salon team members and retain a signed copy for records
• Always Demonstrating Professionalism and coaching professionalism amongst the salon team

Benefits

• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources such as adoption and surrogacy assistance