Grooming Salon Leader, Petsense

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business.

Requirements

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable.
• Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits.
• Assist in hiring and onboarding all new Groomers and Groom Technicians.
• Communicate all daily/weekly communication to salon team and Store Manager including sales performance.
• Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more.
• Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics.
• Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques.
• Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.
• Maintains records of all pet clients to include services provided and vaccination records.
• Operate computer as needed.
• Recovery of store, if needed.
• Ensure the safety and well-being of live animals.

Benefits

• company-paid life and disability insurance
• paid parental leave
• tuition reimbursement
• family planning resources such as adoption and surrogacy assistance