This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.
Requirements
- Maintain regular and predictable attendance.
- Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
- Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
- Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits
- Assist in hiring and onboarding all new Groomers and Groom Technicians
- Partner with Store Manager daily/weekly; filter communication to salon and manage business to plan
- Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more
- Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics
- Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques
- Safe Pet Handling, Demonstrating Professionalism, Equipment Handling and Maintenance, Ensures the safety and well-being of animals
- Inspect animals for external signs of parasites, disease or injury and reports findings to pet owners.
- Practice Safety and Sanitization protocols
- Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.
- Maintains records of all pet clients to include services provided and vaccination records.
- Operate computer as needed.
- Recovery of store, if needed.
- Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
- Complete all documentation associated with any of the above job duties
- Enforce and follow all salon policies and procedures
Benefits
- company-paid life and disability insurance
- paid parental leave
- tuition reimbursement
- family planning resources such as adoption and surrogacy assistance
- Access to a broad range of rewards, including medical, dental, and vision coverage
