Représentant du service clientèle pour les importations maritimes // Ocean Import Customer Service Representative

We are looking for an Ocean Import Customer Service Representative to coordinate the movement of freight across the globe, provide exceptional customer service, and support our growing International team. The successful candidate will be responsible for handling ocean import operations, verifying documentation, and resolving customer and operational problems.

Requirements

• Responsible for handling all ocean Import Operations
• Coordinate arrangements for shipment delivery
• Verify OBL and payment requirements prior to shipment release
• Organize required documentation for Import Ocean Air - Exports +
• Maintain and respond promptly to all incoming communications
• Confirm bookings and obtain appropriate approvals
• Book cargo with transportation companies /Agents
• Guarantee and bill storage/demurrage for approved accounts
• Track and trace shipments on a daily basis
• Create customer specific reports
• Resolve customer, internal, operational problems
• Improve internal systems and procedures