Customer Service Representative (CSR - Onsite) for Travel Campaign - Davao, Philippines
TranscomDavao City, Philippines
Posted January 18, 2025
Full Time
About the Company
Transcom delivers digitally‑enhanced customer experience solutions to more than 300 global brands, including leading e‑commerce, fintech, and technology firms. With a workforce of over 33,000 spread across 90 contact centers and work‑at‑home networks in 28 countries, the company offers end‑to‑end services such as customer care, sales, content moderation, back‑office operations, and process automation. Transcom’s on‑, off‑, and near‑shoring model enables clients to accelerate brand growth, improve customer satisfaction, and reduce operating costs while maintaining consistent quality. By combining deep industry expertise with advanced analytics and AI‑driven workflows, Transcom helps clients transform customer journeys into measurable business outcomes.
Job Description
Transcom is looking for a Customer Service Representative (CSR) to join their team in Davao City, Philippines. The role involves fielding customer inquiries, addressing pain points, and maintaining extensive product knowledge to drive customer satisfaction.
Requirements
- Positive attitude
- Very good interpersonal skills (both written and oral)
- Ownership for quality, competence, and commitment
- GDS experience
Benefits
- Meal allowance
- Transportation allowance
- Rice subsidy
- Clothing allowance
- 24/7 teleconsult
- Free psychologist consultation
- In-house and online pharmacy
- Scholarship program
- Retirement fund
- Free meal and medicine (through Transcom's Tap Card Rewards)
- Loyalty incentives
- Accidental and life insurance