Dutch-speaking Customer Service Specialist (Inbound & Backoffice)
TranscomPorto, Portugal
Posted March 26, 2026
Full Time
About the Company
Transcom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands.
Job Description
We are looking for a Dutch-speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. This position based in Porto, Portugal offers a fantastic blend of history, culture, and a relaxed lifestyle, with all the amenities you'd want. We offer comprehensive support to ease your relocation and make your move as smooth as possible.
Requirements
- Native or fluent in Dutch language (level C1+)
- Intermediate English proficiency (B2+) written and oral
- Willingness to work in the office for the first 6 months, after which a hybrid model will be implemented
- Ability to work shifts Monday-Friday between 7:00 AM and 11:00 PM
- Strong verbal and written communication and interpersonal skills, such as empathy and listening
- Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support
Benefits
- Hybrid work model
- Paid training
- Endless growth opportunities
- Employee Referral Program
- Additional benefits such as discounts at various retail store chains
- Relocation package including reimbursement of transportation costs to Porto, refund of 1 month's public transport fee (if applicable), accommodation for the first 2 months, relocation orientation, and assistance with legal processes (if applicable)
