Operations Manager - Onsite Greenville, SC

We are looking for a forward-thinking Call Center Operations Manager to lead and optimize support operations for a rapidly evolving AI-driven client. This role is ideal for someone who thrives in dynamic environments and is excited about shaping how human and AI work together to deliver exceptional service.

Requirements

• Deliver accurate data to produce the forecast
• Develop realistic budgets
• Ensure consistent financial follow-up
• Take ownership of Team Leader development
• Set and follow up on quality and quantity targets
• Promote teamwork
• Ensure that employee satisfaction is high and attrition is low
• Develop and maintain effective performance management
• Lead by example
• Proactively respond to variances in targets and service levels
• Ensure that revenue streams cover committed costs
• Ensure regular and proactive contact and interaction with clients
• Ensure client satisfaction through continuous business improvements
• Seek to increase client revenue and develop a partnership
• Promote the Transcom objectives
• Ensure that Transcom standard procedures are implemented and complied with
• Create an open and energetic culture within the business unit
• Provide feedback to Corporate Governance
• Review procedures and implement improvements
• Implement Transcom standard practices
• Pursue communication with Clients
• Have a proven and successful track record of effective leadership
• Have Client Relations and/or Sales contact experience
• Have a good understanding of Customer Relationship Management best practice
• Manage your time effectively and be focused on setting clear objectives and priorities
• Have experience with P&L management and associated financial practices
• Have worked in a performance driven environment
• Excellent verbal and written English communication skills

Benefits

• Health benefits for you and your family, including medical, dental, vision
• 401(k) investment options with employer match opportunities
• Paid Vacation Time