Reporting Analyst - Manila, Philippines
TranscomPasig, Philippines
Posted February 23, 2026
Full Time
About the Company
Transcom is a company that values its team members and provides them with benefits and a culture that promotes dignity, equality, and respect.
Job Description
Join Transcom as a Reporting Analyst and support contact center operations by providing operational KPI reports and dashboards. The role involves maintaining daily operational data, setting up accurate measurement matrices, and providing analytics to improve operational performance.
Requirements
- Creation, maintenance and accuracy of all external, internal and ad hoc reports as required
- Providing the business the analytics needed to improve operational performance
- Maintains consistent communication to enhance the support experience
Benefits
- Meal & Transportation Allowance
- Rice Subsidy
- Clothing Allowance
- 24/7 Teleconsult
- Free Psychologist Consultation
- In-house & Online Pharmacy
- Scholarship Program
- Retirement Fund
- Free Meal & Medicine (through Transcom's Tap Card Rewards)
- Loyalty Incentives
- Accidental & Life Insurance
- Free Shuttle Service