Team Leader - Bacolod, Philippines (Pooling)
TranscomSilay, Negros Occidental, Philippines
Posted July 31, 2025
Full Time
About the Company
Transcom delivers digitally‑enhanced customer experience solutions to more than 300 global brands, including leading e‑commerce, fintech, and technology firms. With a workforce of over 33,000 spread across 90 contact centers and work‑at‑home networks in 28 countries, the company offers end‑to‑end services such as customer care, sales, content moderation, back‑office operations, and process automation. Transcom’s on‑, off‑, and near‑shoring model enables clients to accelerate brand growth, improve customer satisfaction, and reduce operating costs while maintaining consistent quality. By combining deep industry expertise with advanced analytics and AI‑driven workflows, Transcom helps clients transform customer journeys into measurable business outcomes.
Job Description
Transcom is looking for a Team Leader to manage a team of Specialists in Bacolod, Philippines. The Team Leader will be responsible for supervising, coaching, and leading the team to achieve operational goals and maintain a high standard of player satisfaction.
Requirements
- 1+ years of experience leading, mentoring, or supervising a team in a fast-paced customer support environment
- 3+ years of overall experience in a customer support, technical support, or player support role
- Strong practical experience with Workforce Management (WFM) principles
- High proficiency with CRM and ticketing systems for reporting and queue management
Benefits
- Meal & Transportation Allowance
- Rice Subsidy
- Clothing Allowance
- 24/7 Teleconsult
- Free Psychologist Consultation
- In-house & Online Pharmacy
- Scholarship Program
- Retirement Fund
- Free Meal & Medicine (through Transcom’s Tap Card Rewards)
- Loyalty Incentives
- Accidental & Life Insurance
- Free Shuttle Service