Customer Service Representative

TransCore is seeking full-time Customer Service Representatives to join their team in White Marsh, Maryland. The CSR will provide quality service and accurate information to customers, opening accounts, explaining policies, and processing payments.

Requirements

• Assists customers with the account opening process
• Accurately explains the terms/conditions and policies/procedures relating to the account
• Processes account payments, perform cash out process at end of shift
• Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
• Performs account maintenance, including account changes, adjustments, and statement requests
• Contacts customers for additional account information
• Assists in problem correspondence as required
• Prepares reports including CSR Daily Activity report and cash out report

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Accounts
• 401K
• Life and AD&D Insurance
• Paid Leave Program
• Tuition Reimbursement