Transportation Supervisor

The Transportation Supervisor oversees transit operations on the street by supervising and managing Lextran Coach Operators, ensuring safety and customer service. The role involves monitoring on-line and end-of-line operations, directing maintenance, and providing on-street supervision.

Requirements

• Supervises, instructs, and conducts routine checks of coach operators relative to schedule adherence, route, proper signage, traffic regulations, safety, operating rules and policies, uniform regulation, general appearance, physical condition, attitude toward the public, proper fare collection, and general demeanor
• Monitors all phases of on-line and end-of-line operations of bus fleet, directs and coordinates the maintenance of schedules, fare collections, transfer problems, reporting of hazardous conditions and emergencies, and accident investigations
• Provides on-street supervision of coach operators to ensure the safe provision of transit service, compliance with operating standards, and to assist with problems
• Responds to calls for assistance on in-service vehicles
• Prepares daily operational reports regarding employee attendance, road failures, accidents, vehicle changes, run numbers, vehicle mileage, farebox problems, etc.
• Provides clear, precise, correct and prompt information to other Lextran personnel and related agencies through in-person communication, voice radio and other electronic devices
• Conducts initial investigation of accident scenes involving any transit vehicles within the system
• Responds to emergencies via radio and in-person; ensures safety and supports safety and emergency personnel; requests assistance from emergency personnel when warranted
• Arranges for a support bus to transport passengers when an accident or problem occurs to eliminate delays and assists in unloading and loading of passengers
• Communicates with dispatch office to establish special service routing when necessary, for example: parades, special events construction, etc.
• Responds to calls concerning trouble on in-service buses and reports same, including mechanical trouble; coordinates with Maintenance supervisors regarding road calls and mechanical issues
• Verifies performance of in-line vehicles, including headways, running times, frequency needs, passenger’s loads, destinations signs, traffic and time point checks for the entire system
• Reports condition of on-street route amenities: bus stop areas, bus shelters, broken signposts, broken bus stops signs, overhanging tree limbs, etc. and reports findings to Facilities Manager
• As primary Scheduler, develops daily work schedules to cover all service routes and services provided by Lextran
• As a primary Dispatcher, monitors the computer aided dispatch / automatic vehicle location (CAD/ AVL) and radio system to maintain contact with transit coach operators to monitor and control on-street service and to respond to emergencies and special needs
• Understands and maintains compliance with Lextran policies and procedures, collective bargaining agreement, employee handbook and codes of conduct, and Federal, State and local regulations

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Life insurance
• Disability insurance