Tier 3 Escalation Specialist Great Wolf Lodge
Transparent BPOBelize City, Belize District, Belize
Posted March 9, 2026
Full Time
About the Company
Transparent BPO delivers near‑shore contact‑center and business‑process‑outsourcing solutions, combining state‑of‑the‑art IT support with custom system development to ensure seamless integration for clients. Since 2009, the company has grown steadily, earning repeated spots on the Inc. 5000 list and cultivating long‑term partnerships through transparent, cost‑effective service delivery. Its omnichannel capabilities span chat, email, telemarketing, and back‑office support, all accessible via work‑from‑home or on‑site options. Transparent BPO differentiates itself by offering competitive salaries, performance bonuses, comprehensive benefits, and a safe, employee‑focused work environment, making it an attractive employer for talent seeking growth and stability.
Job Description
The Tier 3 Guest Resolution Agent serves as the highest escalation point within the Guest Recovery framework, managing executive-level, legal, and PR-sensitive guest concerns requiring advanced judgment and strategic coordination.
Requirements
- Prior supervisory or leadership experience in guest recovery, case management, or contact-center settings
- Experience collaborating with Legal, PR, or Operations on brand-reputation or guest-relations cases
- 3–5 years of hospitality, customer-service, or escalation-management experience, including exposure to executive or legal escalations
- Proficiency in Microsoft Office; experience with Salesforce or similar CRM systems preferred
