WFM Scheduler
TransPerfectTucson, Arizona, United States • El Paso, Texas, United States
Posted April 10, 2026
Full Time
About the Company
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Job Description
The Workforce Management Scheduler is responsible for developing and administering staff schedules to meet service level commitments and operational goals. The role works closely with the WFM Supervisor and Operations leadership to ensure staffing levels align with forecasted volume on a yearly, monthly, and daily basis.
Requirements
- Strong attention to detail and a high level of accuracy
- Ability to prepare and present scheduling data clearly and within specified time frames
- Strong mathematical, analytical, communication, and organizational skills
- Effective communication skills for interacting with agents/interpreters and operational leadership
- Self-motivated with the ability to work independently in a high-profile environment
- Foundational knowledge of Workforce Management technologies and ACD software
- Microsoft Outlook, Excel and Word
Benefits
- Life insurance
- Health insurance
- Retirement plan
- Tuition reimbursement
