Eligible candidates must reside in one of the following states: Arkansas; Arizona; Colorado; Florida; Illinois; Indiana; Iowa; Michigan; Nebraska; Ohio; Tennessee; Texas; Wisconsin.
Provide a great customer and agent experience by effectively delivering real-time (intra-day) schedule management to optimize resources and achieve business objectives. Monitor and analyze current performance, conduct real-time re-forecasting, and coordinate staffing adjustments to achieve service level goals. Maintain constant communication with internal teams to coordinate needed staffing adjustments.
Eligible candidates must reside in one of the following states: Arkansas; Arizona; Colorado; Florida; Illinois; Indiana; Iowa; Michigan; Nebraska; Ohio; Tennessee; Texas; Wisconsin.