Workforce Management Coordinator

Provide a great customer and agent experience by effectively delivering real-time (intra-day) schedule management to optimize resources and achieve business objectives. Monitor and analyze current performance, conduct real-time re-forecasting, and coordinate staffing adjustments to achieve service level goals. Maintain constant communication with internal teams to coordinate needed staffing adjustments.

Requirements

• Two years of experience performing WFM-related functions
• Experience with WFM software that includes real-time management
• Good working knowledge of Excel and other Windows based programs
• Ability to communicate with all organizational levels and build strong relationships
• Ability to multi-task, meet deadlines, and be accountable for performance

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability