Outside Property Claim Representative Associate

Travelers is seeking an Outside Property Claim Representative Associate to join their team. This role involves handling 1st party property claims, providing customer service, and learning about insurance policies and claim processes. The position is based remotely with work at residential and commercial locations. The ideal candidate has previous customer service experience, strong attention to detail, and excellent communication skills.

Requirements

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures
• Review, investigate, and document 1st party property claims under close supervision
• Gather information from policyholders, claimants, witnesses, and third-party providers
• Learn to investigate and evaluate all relevant facts and information
• Determine and apply coverage for building damages per policy terms
• Establish accurate scope of damages for building and contents losses
• Maintain accurate records of claim activity in claim management systems
• Demonstrate openness to continuous learning
• Adapt to new technology implementations, system upgrades, and digital tool rollouts

Benefits

• Health Insurance
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement