Client Relations, Associate

Trayd is building the operating system for commercial construction: payroll, compliance, and back office workflows that actually work in the real world. We help subcontractors run payroll, manage workers, and operate their businesses with confidence. Once a customer launches on Trayd, the relationship does not end. In many ways, it is just beginning.

Requirements

• 2-4 years of experience in customer success, account management, consulting, operations, or similar roles
• Comfortable working directly with customers and building relationships with different personality types
• Organized and able to manage multiple accounts and priorities simultaneously
• Strong problem solver who takes ownership and drives issues to resolution
• NYC-based or ready to relocate quickly

Benefits

• On payroll days, the whole team runs together and provides meals
• In-person team in Soho five days a week
• Strong cross-functional exposure
• Career growth opportunities