Senior Customer Success Manager
Trella HealthAtlanta, Georgia, United States • Nashville, Tennessee, United States • Philadelphia, Pennsylvania, United States
Posted March 20, 2026
Full Time
About the Company
Trella Health provides unmatched, actionable market intelligence to post-acute care and value-based care providers of all sizes.
Job Description
Join Trella Health as a Senior Customer Success Manager, where you will be the main point of contact for our customers, working closely with their champions and growth-minded leaders to ensure they fully understand and gain value from our solutions. This role combines the responsibilities of managing solution adoption and renewals with offering strategic advice that drives growth for our clients.
Requirements
- 2-5 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment.
- Must be tech-savvy to be able to understand technical concepts around our product.
- Strong strategic, analytical, and relationship skills; able to manage conflicting priorities effectively.
- Ability to effectively manage customer relationships at various levels and use data driven discussions to build trusted partnerships, navigating conflicting perspectives appropriately.
- Demonstrated success that shows your ability to be professionally assertive and a customer focused problem solver.
Benefits
- Health, Dental, Vision & Voluntary Benefits
- Competitive Salary & Bonus Plans
- 401k Retirement Savings
- Flexible PTO & 10 Paid Holidays
- Flexible Work Hours
- Equity Shares
- Paid Leave Programs
- Marketplace for discounted retail and entertainment
