Technical Support Engineer

At TRG, we work in a global environment where every diverse personality and culture is included. We look for talented people all over the world who have a passion for what they do and work together, shoulder to shoulder, to empower our customers in their fight against crime and terror. Our Core Values are our DNA, so if your DNA matches ours, you are at the right place!

Requirements

• 4+ years in Systems Engineering, Systems Administration, or high-level Technical Support.
• Strong Linux administration, log analysis, networking fundamentals and hands-on experience with cloud services.
• Proficiency in Python for internal tool development and managing deployments.
• AI-driven thinking to optimize troubleshooting and a "reliability-first" approach to infrastructure.
• Ability to translate "engineer-speak" into clear, actionable insights for customers and internal stakeholders.
• Knowledge of secure networking and identity management
• Ability to provide 24/7 on-call support for critical system urgencies.
• RHCSA (Linux) or AWS SysOps certifications
• Experience in a DevOps or SRE environment focusing on deployment stability.

Benefits

• Flexible hours
• Yearly performance bonus
• Paid medical insurance
• Daily lunch allowance
• Sport/Gym(Exercise) allowance
• Udemy unlimited subscription
• Onboarding plan and training
• Equipment support
• No dress code
• Gifts and rewards for celebrating birthdays, anniversaries, and personal milestones.
• Happy hours, coffee time, online team building, company events, and much more to promote team bonding and of course to have fun!
• Fresh fruit, snacks, coffee, and tea at the office