Customer Experience Representative
TRIAD TECHNOLOGIES LLCVandalia, Ohio, United States
Posted March 27, 2026
Full Time
About the Company
Triad Technologies LLC is a leading distributor of fluid power and automation solutions, serving the Midwest with a comprehensive product portfolio from industry‑renowned manufacturers. The company offers on‑site mobile services—including component repair, plumbing, installation, and emergency hose replacement—to keep industrial operations running smoothly. Its Engineered Systems Division delivers end‑to‑end design for electromechanical, hydraulic, pneumatic, and filtration systems, ensuring tailored solutions for complex industrial applications. With over 25 locations, Triad ParkerStores across Ohio, Kentucky, Illinois, Michigan, and Indiana, and a commitment to quality and customer service, the firm distinguishes itself as a trusted partner for motion control, automation, and fluid power needs.
Job Description
The Customer Experience Representative provides high-quality professional service to customers, ensuring their needs are met throughout all stages of the customer experience. The role collaborates with Sales, Technical Support, and Operations to ensure a seamless customer experience aligned with Triad’s service standards.
Requirements
- High school diploma or equivalent required; Associate’s degree preferred
- 2+ years of customer service experience in a distribution, industrial, or B2B environment preferred
- Experience managing key or high-touch accounts is preferred
- Exceptional communication skills
- Excellent organizational skills
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Experience with ERP and business communication systems; familiarity with P21 and Zendesk is preferred
