Customer Experience Representative
Staffing Solutions EnterprisesOhio, United States
Posted March 13, 2026
Full Time
About the Company
Staffing Solutions Enterprises is a women‑owned recruitment firm serving Northeast Ohio, Pittsburgh, and beyond. The company specializes in full‑cycle staffing—from temporary assignments and contract‑to‑hire to direct placement and RPO—across key sectors such as accounting, HR, IT, medical, engineering, and customer service. Leveraging behavioral‑based assessments, they match candidates not only to skill requirements but also to organizational culture, ensuring a lasting fit. Their commitment to innovation, responsiveness, and quality is reinforced by WBENC certification, ERC endorsement, and active sponsorship of industry awards. Staffing Solutions Enterprises is a trusted partner for employers seeking talent that delivers a WOW experience.
Job Description
Join Our Team as a Customer Experience Representative – Elevate Customer Satisfaction and Drive Success! We’re seeking a dedicated Customer Experience Representative to play a vital role in processing customer orders from start to finish, contributing directly to Lubrizol’s commitment to excellence.
Requirements
- Receive and accurately enter purchase orders into SAP, ensuring all shipping, billing, and order details are precise
- Generate and send timely order acknowledgments and invoices via customer-preferred communication channels
- Collaborate proactively with internal teams—and external partners like warehouses and carriers
- Identify opportunities for process improvements within order fulfillment and contribute to continuous enhancement efforts
- Serve as a trainer and knowledge sharer, strengthening team capabilities and best practices
- Support a diverse customer base both domestically and internationally with strong problem-solving skills and interpersonal aptitude
Benefits
- Tuition Reimbursement
- Relocation Assistance
