Senior Customer Service Representative
TriLink BioTechnologiesSan Diego, California, United States
Posted March 27, 2026
30000 - 33000 USD
Full Time
About the Company
Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies deliver novel vaccines, therapeutics, and diagnostics.
Job Description
Maravai LifeSciences is seeking a Senior Customer Service Representative to join their team. The successful candidate will handle custom and catalog orders, provide guidance to the CSR team, and contribute to process improvement initiatives.
Requirements
- Associate’s or bachelor’s degree in business, life sciences, or a related field
- At least 4-6 years of customer service experience
- Familiarity with custom order management, contract interpretation, and regulatory compliance
- Experience with ERP and CRM systems (e.g., NetSuite, Salesforce)
- Strong analytical skills with attention to detail and accuracy
- Ability to prioritize multiple tasks while maintaining excellent customer service
- Effective verbal and written communication skills for both customer and internal interactions
- Problem-solving mindset with a proactive approach to addressing customer needs
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and order processing software
Benefits
- Comprehensive medical plans and HSA/FSA options
- Fertility & family planning assistance
- Pet insurance
- Retirement contributions
- Holidays & Paid Time Off
