Director Customer Onboarding; Learning Enablement

The Director, Global Customer Onboarding; Learning & Enablement AECO will lead a worldwide organization responsible for the global implementation methodology, the digital learning ecosystem, and the internal enablement of our Professional Services (PS) teams and partners.

Requirements

• Experience and Strategic Leadership: 8+ years in Customer Onboarding, Implementation, or Professional Services Enablement within a B2B SaaS environment
• AECO Domain Knowledge: Deep familiarity with Architecture, Engineering, and Construction workflows and the digital transformation challenges within these sectors
• Financial Acumen: Proven experience managing a multi-million dollar training P&L with a focus on maximizing gross margins through digital scalability
• Global Scale: Experience managing international tax, currency, and language requirements for global training delivery
• Methodology Mastery: Deep knowledge of instructional design (ADDIE, SAM) and project management (PMP, Agile)
• Systems Fluency: Hands-on experience with LMS platforms, Customer Success software (Gainsight, ChurnZero), and Onboarding tools (Rocketlane, GuideCX)
• Tech Stack: Proficiency in PSA tools (e.g., Kantata, FinancialForce/Certinia) and CRM (Salesforce)
• Education: Bachelor’s degree in Education, Engineering, or a related field

Benefits

• Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans
• Paid Parental Leave and Employee Stock Purchase Plan