Technical Customer Support Manager

Lead the Cloud and Systems Support Team, ensuring seamless technology experience for construction partners. Develop and mentor top-tier engineering talent. Collaborate with Product Engineering to perform root cause analysis and implement permanent fixes. Facilitate knowledge sharing through customer webinars and technical training sessions.

Requirements

• 7+ years of experience in enterprise technical support for complex, multi-tiered software such as ERP, FinTech, or HCM.
• 3+ years of leadership experience managing teams of 10-15 engineers in high-volume, fast-paced environments.
• Deep technical proficiency in Microsoft Azure or AWS, including Azure Virtual Desktop and MFA configurations.
• Advanced knowledge of MS SQL Server, including administration, data manipulation, and reporting tools like SSRS or Power BI.
• Proven ability to communicate complex operational and technical concepts to both stakeholders and non-technical audiences.

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans
• Paid Parental Leave
• Employee Stock Purchase Plan