Technical Customer Support Manager

Trimble is seeking a Technical Customer Support Manager to lead their Cloud and Systems Support Team. The ideal candidate will have 7+ years of experience in enterprise technical support and 3+ years of leadership experience. They will be responsible for leading a high-performing team, spearheading incident management, and driving operational excellence.

Requirements

• 7+ years of experience in enterprise technical support
• 3+ years of leadership experience managing teams of 10-15 engineers
• Deep technical proficiency in Microsoft Azure or AWS
• Advanced knowledge of MS SQL Server
• Proven ability to communicate complex operational and technical concepts

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans
• Paid Parental Leave
• Employee Stock Purchase Plan