Technical Customer Support Professional

Elevate the Customer Experience as our next Technical Support Specialist (Field Systems/BCFS). We're looking for a diagnostic expert to provide high-level assistance and solve the toughest software puzzles and hardware-related issues for our dealer channel and customers.

Requirements

• Act as a technical consultant for field engineers and technicians to troubleshoot and debug sophisticated software and hardware integrations.
• Troubleshoot 2D models, 3D models, and point cloud data.
• Drive product evolution by identifying and reporting design and reliability trends directly to our engineering teams.
• Empower our community by developing high-level documentation and knowledge-sharing resources for cutting-edge field technology.
• Manage and resolve complex issues related to product licensing and provisioning.
• Conduct thorough problem analysis and prepare detailed reports on recurring technical trends for cross-functional teams.

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans
• Paid Parental Leave
• Employee Stock Purchase Plan