Technical Customer Support Professional

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. This position involves working closely with cross-functional teams to plan and coordinate deployment of Application solutions on hosted and on-prem customer servers, providing technical expertise, troubleshooting assistance, and user support during the deployment process.

Requirements

• Collaborate with cross functional Teams and stakeholders to plan deployment activities
• Develop deployment strategies, timelines, and resource requirements
• Coordinate with different teams to ensure smooth execution of deployment plans
• Understand the technical aspects of the deployed systems or software
• Provide guidance and support to teams involved in the deployment process
• Identify technical challenges or risks and propose solutions or workarounds
• Assist end-users in understanding and utilizing the deployed systems or software
• Provide training sessions to familiarize users with new functionalities as required
• Address user queries, troubleshoot issues, and provide timely resolutions
• Create and maintain deployment documentation
• Prepare deployment progress reports and provide updates to relevant stakeholders
• Document and track any deployment-related issues or risks for future reference
• Identify opportunities to optimize the deployment process and enhance efficiency
• Propose and implement process improvements, automation, or tools to streamline deployments
• Stay updated with industry trends and best practices related to deployment methodologies

Benefits

• Life insurance
• Medical benefits
• Retirement savings plan
• Paid time off