Customer Support Coordinator
Trinity HealthDes Moines, Iowa, United States
Posted April 9, 2026
Full Time
About the Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.
Job Description
As a Customer Support Coordinator at MercyOne, you will provide support to users on approved computer applications and hardware, maintain technical expertise, and perform problem determination and resolution. You will also manage report distribution, prepare addendums, and assist with error correction.
Requirements
- High School diploma or High School equivalency
- Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire
- Two years of experience in a customer service environment
- Two years working in a Medical Imaging environment or other healthcare organization preferred
- Working knowledge of PACS software preferred
- Working knowledge of clinical health care information systems preferred
Benefits
- Personalized Health Insurance Plans
- Wellness Programs
- Life Insurance Coverage
- Education Reimbursement
- 403b Retirement Plan with Company Match
- Paid Time Off (PTO) Accrual
- Six Paid Holidays
- Long- and Short-Term Leave Options