Customer Service Team Lead (Beaurepaire) & Customer service Lead Coordinator

Customer Service Team Lead (Beaurepaire) & Customer service Lead Coordinator is responsible for managing the Beaurepaire customer service team, introducing role clarity, process standardization, and improving the level of service to the customer. This role also coordinates operational support to L'Oreal.

Requirements

• Lead the Beaurepaire customer service team
• Accountable for key operational metrics such as order confirmation time, % of orders process first time right, etc
• Be the liaison between the customer service department and key other functions such as the sales team, BU planning, site planning, logistics and finance
• Drive process excellence in the customer service organization
• Drive a culture of continuous improvement throughout the customer service team
• Developing talent: invests time and resources into building the capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice
• Establish, maintain and develop relationship with L'Oreal
• Support implementing the standard way of working for L'Oreal across Beaurepaire and Szenna CS teams and ensure consistent follow-up
• Ensure that demand/delivery forecasting, product quality and customer service is properly managed
• Prepare and facilitate customer visits on Trivium premises