Customer Service Team Lead (Beaurepaire) & Customer service Lead Coordinator

The customer service team lead is responsible for managing the Beaurepaire customer service team. This role has a strong transformation component related to introducing role clarity, process standardization and improving the level of service to the customer. In addition, this role is responsible to coordinating the operational support to L’Oreal.

Requirements

• Lead the Beaurepaire customer service team
• Accountable for key operational metrics such as order confirmation time, % of orders process first time right, etc
• Be the liaison between the customer service department and key other functions such as the sales team, BU planning, site planning, logistics and finance
• Drive process excellence in the customer service organization
• Drive a culture of continuous improvement throughout the customer service team
• Developing talent: invests time and resources into building the capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice
• Establish, maintain and develop relationship with L’Oreal: Nurture existing relationship internal and external to develop a network within the assigned customers and Trivium Stakeholders i.e. cross-functional and at every level of the organization.
• Support implementing the standard way of working for L’Oreal across Beaurepaire and Szenna CS teams and ensure consistent follow-up
• Ensure that demand/delivery forecasting, product quality and customer service is properly managed
• Prepare and facilitate customer visits on Trivium premises. Visit main allocated filling sites, to deepen customer knowledge and become the true customer expert

Benefits

• Career development opportunities
• Competitive salary and benefits
• Opportunity to work with a global company
• Collaborative and diverse work environment