Prosperity Lakes Master Association and Active Adult Community is seeking a Community Association Manager to provide superior service to the communities managed by Troon. The CAM will oversee all aspects of the HOA operations, including relationships between the community and its residents, guests, and employees. The CAM will work directly with the Community Board of Directors, TROON Leadership, Finance/Budget Team, and Vendors to provide an unparalleled service, accountability, and ultimate lifestyle experience for residents.
Requirements
- Delivers and promotes prompt, courteous, and genuine service to all residents, guests, and employees
- Motivates, directs, and assists department heads and front-line staff on a daily basis
- Plans, develops, and implements operational procedures and methods in concert with TROON practices and policies
- Oversees the Privacy functions in coordination with the Board
- Ensures that goals and objectives of the HOA are implemented to meet the expectations of the residents, Board of Directors, and Troon Management
- Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly, and annual financial statements for the HOA
- Maintains respective memberships with relevant professional associations
- Attends conferences, workshops, and meetings to keep abreast of current information and developments in the field
- Understands and keeps abreast of HOA's financial record keeping
- Completes daily, month-end, and annual reporting as required
- Monitors the quality of the HOA's services, and ensures maximum resident satisfaction
- Secures and protects the HOA's assets, including facilities and equipment
- Builds and nurtures professional relationships between the Community, the Team Members, and the Company
- Assist in directing and coordinating the activities of contracted vendors and evaluating their performance
- Facilitate and prepare paperwork for meetings, such as Budget, Annual, and Board of Directors
- Investigate complaints, disturbances, and violations, and resolve problems following rules and regulations
- Inspect grounds (including residences), facilities, and equipment to determine necessity of repairs or maintenance
- Solicit and analyze bids from contractors for community repairs and/or maintenance
- Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed
- Maintain records of maintenance and operating costs as well as all related Association Purchase supplies as needed
- Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed
- Assist in the preparation of detailed budgets and financial reports for Associations
- Confer regularly with community association members to ensure their needs are being met
- Meet with the Board of Directors and committees to Association matters
- Provides leadership to Team Members
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
