IT Support Analyst

True Anomaly is seeking an experienced IT Support Analyst to join their growing team, providing Tier 1 & 2 technical support to employees and maintaining computer systems, networks, and hardware. This role requires excellent problem-solving skills and attention to detail.

Requirements

• Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (teams/BigFix) and in-person interactions.
• Troubleshoot and resolve technical issues related to computer systems, networks, and hardware.
• Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence.
• Collaborate with other IT team members to ensure timely resolution of technical issues.
• Participate in demanding on-call rotations to provide IT/Technical support 24/7.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• HRA/HSA options
• PTO
• Paid Holidays
• 401K
• Parental Leave