Customer Solutions Specialist (AI & Data)
TrustanaAustralia
Posted March 11, 2026
Full Time
About the Company
Trustana helps retailers, distributors, and brands manage and enrich product data so it can be used across e-commerce, marketplaces, and AI systems.
Job Description
Customer Solutions Specialist (AI & Data) at Trustana, helping customers structure their product data, experiment with AI workflows, and build practical use cases for better search and enrichment, automation, and AI-driven content.
Requirements
- 4–7 years of experience in Customer Success, Solutions Consulting, Implementation, Technical Account Management, or similar roles within B2B SaaS
- Comfortable working with structured data such as product catalogs, attributes, spreadsheets, JSON, or CSV files
- Able to troubleshoot workflows and integrations, exploring APIs, documentation, and tools such as Postman when needed
- Curious about AI and automation, with interest in experimenting with LLMs or workflow tools to improve processes
- Strong communication and problem-solving skills, able to explain technical concepts clearly to customers
Benefits
- Work with real product datasets from global retailers and brands
- Experiment with AI tools applied to real customer workflows
- Exposure to customers across Asia, Europe, and the Americas
- Opportunity to grow into product, solutions, or strategy roles
- A startup environment where you can help shape how customer solutions and onboarding evolve
