Technical Support Specialist
Trustmi Network Ltd.New York, New York, United States
Posted April 28, 2026
Full Time
About the Company
Trustmi is a fast-growing fintech and cybersecurity company helping organizations prevent fraud and errors in B2B payments.
Job Description
Trustmi is a fast-growing fintech and cybersecurity company looking for a motivated and customer-focused Technical Support Specialist to join their team.
Requirements
- 4+ years of experience in Technical Support / SaaS Support / Customer Support in fintech, cybersecurity, or B2B SaaS
- Strong troubleshooting and problem-solving skills
- Experience supporting enterprise customers
- Familiarity with APIs, SSO, integrations, CSV/data imports
- SQL or basic technical investigation skills
- Experience working with ticketing systems
- Excellent communication skills in English
- Customer-first mindset with urgency and ownership
- Ability to manage multiple priorities in a fast-paced environment
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Visa Sponsorship
