Helpdesk Technician

The Helpdesk Technician is a highly motivated individual with a passion for providing exceptional support to end-users and a team of technology professionals.

Requirements

• Minimum 2 years of hands-on experience in IT operations, help desk support, or IT service coordination.
• Working knowledge of Windows and Mac OS environments.
• Proficiency in Microsoft Office Suite and common IT management tools.
• Basic understanding of IT concepts, networking fundamentals, and security best practices.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently with strong time management skills.
• Commitment to providing outstanding customer service.
• An Associate's or Bachelor's degree in an IT-related field is preferred but not required. CompTIA and/or Microsoft certifications are highly desirable.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance