The IT Helpdesk Technician serves as the first point of contact for employees experiencing technical issues, providing technical support and assistance via phone, email, in-person, or remote access for a wide range of computer systems, hardware, and software.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or similar degree.
- 1-2 years of experience supporting Windows and MacOS devices.
- Excellent customer first mentality.
- Excellent organizational and time management skills.
- Excellent verbal and written communication skills.
- Experience working in a regulated environment.
- Solid understanding of computers, networks and software.
- Experience supporting Microsoft 365 and related applications.
- Experience using a help-desk ticket system such has JIRA Service Management.
Benefits