IT Helpdesk Technician

The IT Helpdesk Technician serves as the first point of contact for employees experiencing technical issues, providing technical support and assistance via phone, email, in-person, or remote access for a wide range of computer systems, hardware, and software.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or similar degree.
• 1-2 years of experience supporting Windows and MacOS devices.
• Excellent customer first mentality.
• Excellent organizational and time management skills.
• Excellent verbal and written communication skills.
• Experience working in a regulated environment.
• Solid understanding of computers, networks and software.
• Experience supporting Microsoft 365 and related applications.
• Experience using a help-desk ticket system such has JIRA Service Management.

Benefits

• Paid Time Off