IT Specialist

The IT Specialist is responsible for hardware/software deployment, troubleshooting, management of various IT systems, security tools, and overseeing AV equipment in conference rooms. The IT Specialist works closely with the Network & Systems Administrator to maintain reliable, secure IT operations while continuing to deliver hands-on end-user support.

Requirements

• Diagnose and resolve hardware, software, network connectivity, and peripheral problems across the organization.
• Install, configure, and maintain laptops, printers, and other IT equipment.
• Deploy and update operating systems, software applications, and patches.
• Serve as the primary point of contact for all audio/visual setups & support.
• Assist with initial server installations, deployments, and virtualization.
• Maintain LAN, WAN, and WLAN infrastructure.
• Help implement network security measures and support compliance with IT security policies.
• Deploy, monitor, and manage MDM, RMM, endpoint security, and other IT service management platforms.
• Support the Microsoft 365 environment, Azure, and other cloud platforms and collaboration tools.
• Create and manage user accounts, permissions, and network access levels.
• Support IT aspects of new hire onboarding & employee offboarding procedures.
• Provide clear guidance and training to end-users; develop and maintain user guides, tutorials, and SharePoint knowledge base content.
• Oversee the organization’s Security Awareness Training Program.
• Create and maintain comprehensive documentation of standard operating procedures and user guides on the SharePoint portal.
• Record and track all help desk tickets, ensuring timely resolution and detailed documentation.
• Assist in developing and updating IT policies and network diagrams.
• Maintain accurate inventory records of hardware and software assets.
• Track software licenses to ensure compliance and optimize usage.
• Coordinate regular audits of IT assets; participate in procurement and disposal activities.
• Make hardware and software acquisition recommendations, including needs assessments and justifications.

Benefits

• Performance bonus for eligible roles
• Competitive benefits