Project Manager / Solutions Architect (Automotive & Manufacturing clients)

Tset is redefining how the manufacturing industry approaches cost and sustainability. Our software empowers engineers and purchasers to make smarter, greener, and more cost-efficient decisions—from development through production to procurement.

Requirements

• Become a part of the Customer Success team which is responsible for the roll-out of our B2B enterprise software to clients in the automotive / manufacturing industry, primarily in the German-speaking area.
• Become an expert user of the Tset software - understand features and functionalities - as well as get to know and understand the user-point of view.
• Identify customer’s business needs and use cases, based on that design and implement solutions in Tset.
• Based on our software's APIs to solve simple to intermediate configuration and customisation tasks, e.g., data imports and report creation.
• Lead and facilitate customer workshops and discussions to ensure the best solution design and manage customer expectations.
• Establish and maintain strong relationships with our customers, serve as their point of contact to address any concerns and manage escalations.
• Define project scope and objectives, predict and manage project resources, develop and manage a detailed project schedule; assume project ownership and controlling responsibilities.
• Collaborate closely with customer support and product management to ensure tickets are tracked and resolved.
• Analyze customer feedback and data to identify areas of improvement and implement strategies to enhance their customer experience.

Benefits

• Home office, fun events, tasty coffee & snacks, team lunches and sport activities and flexible working hours.
• Additional vacation days - for your birthday, Christmas, Easter and all the bridge days (Fenstertage)!
• A growing team of currently about 60 highly motivated colleagues from various disciplines.
• Competitive salaries based on talents’ skills and experience
• A high-impact role in a young team in a growing tech company with a lot of development opportunities.