VP of Quality and Customer Experience
TSIMinnesota, United States
Posted December 17, 2025
200000 - 240000 USD year
Full Time
About the Company
TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions.
Job Description
Join our team and help create a better world by shaping and executing quality assurance and customer satisfaction strategies. As the VP of Quality and Customer Experience, you will lead cross-functional teams, drive continuous improvement, and embed a culture of excellence throughout the company.
Requirements
- Bachelor's degree in Business, Engineering, Quality Management, or related field
- 10+ years of progressive experience in quality management and/or customer experience, with at least 5 years in a senior leadership role
- Strong knowledge of QA methodologies, customer experience best practices, service, and regulatory compliance
- Proven experience leading enterprise-wide quality and customer experience transformation initiatives
- Excellent analytical, communication, and stakeholder management skills
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) with company match
- Paid time off, paid holidays, and paid floating holidays
- Life insurance
- Employee assistance program (EAP)
- Professional development opportunities
