AWS Solutions Engineer

TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market initiatives, developing customer-facing solutions, and enabling our delivery teams with reusable assets and accelerators.

Requirements

• 5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting
• Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
• Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar)
• Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons
• Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement plan
• 401k matching