Genesys Cloud Support Engineer
TTEC DigitalManila, Philippines
Posted February 11, 2026
Full Time
About the Company
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
Job Description
Genesys Cloud Support Engineer provides customer technical support for Genesys Cloud and works closely with Senior Technical Consultants, Escalation Managers, and team Manager to resolve identified concerns and provide optimal customer experience.
Requirements
- Genesys Cloud Certification
- Comprehensive knowledge of Genesys Cloud solution and troubleshooting skills
- 1+ years of Genesys Cloud technical support experience
- Comprehensive knowledge of computer networks, integrations, and Windows Operating Systems
- Basic programming and/or customer configuration recommendations
