Senior Consultant, Zoom Contact Center
TTEC DigitalManila, Philippines
Posted January 14, 2026
Full Time
About the Company
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
Job Description
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Zoom Contact Center Senior Consultant is responsible for the overall development, testing and delivery of the Zoom Contact Center software platform.
Requirements
- 3 or more years of experience in Zoom Contact Center and UC environments
- Experience with enterprise level CCaaS architecture for complex business needs
- Excellent customer-facing presentation skills
- Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
- Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
- Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)
- Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies
- 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan