Senior Consultant, Zoom Contact Center
TTEC DigitalBogota, Bogota, Capital District, Colombia
Posted February 4, 2026
Full Time
About the Company
TTEC Digital coaches clients to ensure their employees feel valued and supported through amazing customer experience.
Job Description
TTEC Digital seeks a Senior Consultant to coach clients on Zoom Contact Center software platform development, testing, and delivery. The role requires technical experience with various call center technologies and business consulting skills.
Requirements
- 3 or more years of experience in Zoom Contact Center and UC environments
- Experience with enterprise level CCaaS architecture for complex business needs
- Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
- Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
- Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)
- Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies
- 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems
- Experience with Conversational AI platforms highly desired
- Network infrastructure experience
- Ability to work US daytime hours