Client Success Team Lead
TTEC DigitalBogota, Bogota, Capital District, Colombia
Posted January 7, 2026
Full Time
About the Company
TTEC Digital is a fast-growing organization at the forefront of AI-enabled customer experience delivery.
Job Description
TTEC Digital seeks a Client Success Team Lead to join our growing team. This is a hybrid work situation where you will work onsite up to 3 days per week. The role will lead a team of Client Success Managers supporting low-touch/tech-touch accounts and directly manage a portfolio of clients to ensure seamless delivery, satisfaction, and measurable outcomes.
Requirements
- 4–6 years in Client Success, Account Management, or related roles
- 1 year in a team lead, supervisory, or mentoring capacity
- Fluency in the English language (additional languages a plus for nearshore operations)
- Proven leadership skills with the ability to coach while managing your own book of business
- Ability to scale client success operations using automation and analytics
- Experience in handling complex issue resolution and escalation management
- Understanding of contact center operations, CRM platforms, AI solutions, or analytics is a plus