Fraud Detections Representative
TTECCharlotte, North Carolina, United States
Posted March 30, 2026
Full Time
About the Company
TTEC is a global customer experience (CX) solutions provider that has spent over four decades helping leading brands deliver exceptional customer interactions. The company offers end‑to‑end CX services—including consulting, omnichannel technology, cloud‑based platforms, and bilingual support—alongside customer care, tech support, sales, collections, and digital trust & safety solutions. TTEC differentiates itself by combining human expertise with advanced AI to optimize every touchpoint, driving operational excellence and revenue growth for its clients. Its culture of continuous innovation and a deep focus on what makes customers happy positions TTEC as a partner rather than a traditional BPO.
Job Description
TTEC is seeking a Fraud Detections Representative to work onsite in Charlotte, NC, providing white glove support to customers of an asset and wealth management company. The role involves reviewing and analyzing cases to prevent and detect fraud, working to resolve issues, and protecting the interests of clients and their customers via phone or email.
Requirements
- High school diploma or GED
- 1 year or more of fraud or investigations experience
- Strong understanding of the customer service experience
- Analytical and solutions-oriented mindset
- Computer experience
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Benefits
- PTO
- Tuition reimbursement
- Health and wellness incentives
