Team Lead, Service Delivery
TTECCape Town, Western Cape, South Africa
Posted December 23, 2025
Full Time
About the Company
TTEC is a global company that provides customer experience solutions and is committed to building a diverse and inclusive workforce.
Job Description
As a Team Lead, Service Delivery at TTEC, you will support and motivate your team to meet goals, provide coaching and feedback, and ensure quality customer experience on every call. You will report to the Operations Manager and will be responsible for managing multiple tasks and projects, monitoring team attendance, and promoting a performance-driven culture.
Requirements
- Associate degree, technical school or equivalent work experience
- Continuous promotion of a performance-driven culture
- Customer-focused mindset
- Computer savvy
- Consistent mentoring and inspiration of others
Benefits
- Competitive compensation
- Performance bonus opportunities
- Benefits
- Career-growth and learning opportunities
