Customer Success Manager
Tulip InterfacesSomerville, Massachusetts, United States
Posted February 9, 2026
120000 - 140000 USD
Full Time
About the Company
Tulip is a leader in frontline operations, helping companies equip their workforce with connected apps to improve quality work, efficiency, and end-to-end traceability across operations.
Job Description
We are seeking a Customer Success Manager to manage a portfolio of customer accounts, serve as an internal customer champion, and guide customers to use Tulip as a tool to improve their operations through digitization.
Requirements
- BA/BS (MBA/Masters preferred)
- 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry
- Experience with change management in a GxP manufacturing and operations
- Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments
- Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
Benefits
- Direct impact on product and culture
- Company equity
- Competitive benefits package
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- Fitness subsidies
