Customer Success Manager
Tulip InterfacesSomerville, Massachusetts, United States
Posted September 16, 2025
Full Time
About the Company
Tulip Interfaces is a leader in frontline operations, offering AI-enabled connected apps to enhance quality, efficiency, and traceability across various industries. Their composable platform empowers operators with real-time data insights and guided workflows, enabling continuous improvement and error-proofing processes. Headquartered in Somerville, MA, Tulip serves companies globally through offices in Germany and Hungary.
Job Description
Tulip is a company focused on connected apps for frontline operations, helping companies improve efficiency and quality with no-code, composable solutions. They are seeking a Customer Success Manager to manage customer accounts and drive growth, focusing on digital transformation and customer ROI. The role requires a customer-focused individual with experience in the manufacturing and operations space.
Requirements
- Manage a portfolio of customer accounts and ensure their health.
- Guide customers to use Tulip for operational improvements.
- Coordinate across internal teams to scale the Customer Success function.
Benefits
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
