Product Support Engineer
Tulip InterfacesJapan
Posted March 12, 2026
Full Time
About the Company
We're building a strong, diverse team that values hard work, families, and personal well-being.
Job Description
We are a remote work environment for 2026 with future plans to open up an office in 2027, looking for a Product Support Engineer in Japan with a valid Japanese work visa at the time of application. We are a leader in frontline operations, helping companies equip their workforce with connected apps, and we offer a comprehensive benefits package, direct impact on product and culture, and company equity.
Requirements
- Experience with ticketing systems (e.g. ZenDesk)
- Experience in manufacturing or process engineering
- Familiarity with Atlassian environment (e.g. Jira, Confluence)
- Collaborative attitude to partner with and manage multiple teams to resolve issues
- Exceptional communication skills, written and oral
- Experience with API and HTTP, Shell scripting, SQL, and Network/Cloud
- Ability to work in a fast-paced, challenging environment
- Keen to learn the latest technologies and improve yourself
Benefits
- Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation)
- Commutation Allowance
- Direct impact on product and culture
- Company equity
- Hybrid Work Style
- Learning & Development benefit
